FREE SHIPPING + EASY RETURNS

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SHIPPING

You can access your order status two ways:

1) Check your email for order confirmation/shipping updates. You will receive a link in those emails to view your order status.

2) You can also view your order if you sign up for a ROKWOLF account and log in at any time.

Depending on the status of your order, we may not be able to cancel it. Please email orders@rokwolf.com immediately with your Order Number in the Subject Line and the reason for your cancellation in the body of the email.

We get it, mistakes happen! We will do our best to help if the order has NOT been shipped, but cannot guarantee it due to how quickly we process orders to ensure speedy delivery. Please email orders@rokwolf.com immediately with your Order Number in the Subject Line and your requested address changes in the Body of the email. Please ensure that you double check your address info before confirming in checkout. 

Depending on the status of your order and stock availability, we may not be able to make any changes. Please email orders@rokwolf.com immediately with your Order Number in the Subject Line and your requested edits in the body of the email. 

No, not yet! We currently only ship to the US. As we expand and test demand we will plan to go international. Be sure to subscribe to our newsletter for cool updates, like international shipping options!

RETURNS

Please visit our RETURNS page for details.

Please allow 2-3 business days to process the return after we receive the product in returnable condition. We will be as speedy as possible, but please allow up to 7-10 business days during busy times and holidays. Once we process and approve your return it may take up to 2 business days for your credit card/bank to process the refund.

For more info on our return policy please refer to our RETURNS page. 

FIT + FABRIC

In general, our styles are true-to-size. Some styles may be designed to be more fitted or more relaxed and we will mention that in the product description to help with your decision. In those cases, we may recommend sizing up or down if you want a slimmer or looser fit. You can also check out our Women Size Chart or our Men Size Chart for measurements. 

We focus on using unique fabrics and blends made primarily from natural fibers that offer superior quality, comfort, and versatility for your active lifestyle.

One of our favorite natural fibers is our Peruvian Pima Cotton. It's extremely soft, durable, and breathable.

The Season 1 collection uses our “Seriously Soft” Peruvian Pima Cotton in all of the blends. All joggers are 97% Pima Cotton and 3% Spandex. All shirts are 48% Pima Cotton, 48% Modal, and 4% Spandex. 

We always recommend following the wash care label located on the inside of your garments. But in general, due to the high quality blends we have selected, and factory pre-washing, there should be minimal shrinkage and minimal shape loss.

The least aggressive method of washing should be used to preserve your quality clothing items. We usually recommend using cold/gentle cycle for washing and air dry/flat dry if possible. Low heat tumble dry is the next best option for drying.

*Some garments made from French Terry may initially appear smaller after washing/drying (following the care label instructions), but that is just the fibers contracting. After a little wear the fibers will expand back out, while still maintaining shape. If desired, you can give the tops or bottoms a slight tug after drying and that will also help them go back to their original shape.*

CARE INSTRUCTIONS

We always recommend following the wash care label located on the inside of your garments, and keep in mind, less is best.

Here are a few tips for best preserving your quality ROKWOLF clothing:

- Use Gentle or Hand Wash Cycle and Cold Water. Avoid hot water.

- Air dry/Flat dry is best. Tumble dry low heat will work. High heat drying is not a good idea.

- Using a steamer for your ROKWOLF clothes is the best way to get rid of wrinkles. Low heat iron if needed (do not allow iron to stay in one spot on clothes)

- Turn clothes inside out to preserve the fabric/color.

- Always wash with like colors and like fabrics.

- Avoid washing ROKWOLF clothing with heavy fabrics like denim, or items with large zippers, metal decorations, etc.

- Always zip up any items with zippers you are washing, as the zippers can damage other clothing items.

*Some garments made from French Terry may initially appear smaller after washing/drying (following the care label instructions), but that is just the fibers contracting. After a little wear the fibers will expand back out, while still maintaining shape. If desired, you can give the tops or bottoms a slight tug after drying and that will also help them go back to their original shape.*

OTHER

ROKWOLF is designed in the U.S. and currently made exclusively in Peru due to their premium fabrics, unique location, and high labor standards.

In general, we do not offer store-wide discounts. However, we value our loyal customers and will reward them with special promotions and discounts throughout the year.

We take pride in our unique products and limited designs, and stand behind our competitive pricing for premium products.

Please subscribe to our mailing list and follow our Instagram account to be the first to know of exclusive promotions, sales, and limited offers.

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